Our team here at FishMonster & Island Jane (herein referred to as “FMIJ”, “we” or “our”) values your trust, and makes it a high priority to ensure the security and confidentiality of the personal information you provide to us. In this Privacy Statement, we describe how we collect, use, share, or otherwise process personal information in the course of operating our business, particularly in association with the operation of our main website (fishmonster.com) and our other digital properties that reference this Privacy Statement, including our websites, apps, digital communications and other our products and services (collectively “Services”). We encourage you to read our Privacy Statement to learn about our privacy practices.
Please click here to read our SMS texting privacy policy and terms and conditions of use.
This Privacy Statement applies to any kind of personal information that we process concerning visitors to our shop, our website (fishmonster.com) and in connection with booking an excursion through our company including individuals, employees, owners and other representatives acting on behalf of (existing, former, or potential) Business Partners (ie. online travel agencies, hotel concierges).
This Privacy Statement does not cover our processing of personal information that you book through a third party website (e.g. a blogger or an online platform). This Privacy Statement also does not apply to personal information processed in connection with job applicants and FMIJ employees.
What kind of personal information do we collect?
The personal information FMIJ may collect in regards to you depends on the context of the business relationship, the interactions you have with us and the Services you use. The personal information we collect and use may include the following:
Personal information you give to us
FMIJ may collect and use personal information you give to us, for example if you use our Services, fill out a form or when you interact with us:
- Account and contact information, such as full name, address, email address, phone number and FishMonster & Island Jane account details.
- Communication information, such as business contact details and content of correspondence and data exchanged with you by telephone, chat or other means of communication;
- Geolocation information, such as city, state, province and country.
- Contract information, such as information on our terms of agreement, and the service (to be) provided;
- Financial information, such as bank details, bank account information, bills and invoices, tax ID number and other data necessary for payment and invoicing purposes;
- Other information necessarily processed in business relationships or voluntarily provided by you.
Personal information we collect automatically
When you visit our website or use our Services we may automatically collect certain information – some of which may be personal information. The information collected may include:
- Language settings;
- IP address;
- Location;
- Device settings;
- Device operating system;
- Log information;
- Time of usage;
- URL requested;
- Status report;
- User agent (information about the browser version);
- Browsing history;
- User ID; and
- The type of data viewed.
Personal information you give to us about others
By sharing other individuals’ personal information—such as data belonging to other people on your reservation—you confirm (i) that these individuals have been notified of the information from this Privacy statement, including how FMIJ may collect, use, disclose and/or transfer their personal information, (ii) you have obtained any required consent from such an individual and (iii) you have the permission to provide such personal information which permits us to lawfully collect, use, and/or disclose such personal information in accordance to this Privacy Statement.
Personal information we receive from other sources
We may also receive personal information from other sources which may include:
- Data related to law enforcement and tax authority requests: law enforcement or tax authorities can contact FMIJ with additional information about you in the event that you are affected by an investigation.
- Fraud detection and prevention, risk management and compliance: in certain instances, and as permitted by applicable law, FMIJ may need to collect data through third party sources for fraud detection and prevention, risk management and compliance purposes.
You are not obliged or required to provide any information to us, however if you wish to enter into contracts with us or use our Services, you must also provide us with certain information, as part of your contractual obligation under the relevant contract. When using our website, the processing of technical data cannot be avoided.
Why does FMIJ use your personal information?
Your personal information may be used or disclosed for one or more of the following purposes:
- Contractual relationship: we use personal information for the conclusion, administration and performance of the contractual relationships. As part of performing the contractual relationship, we process personal information for the administration of the business relationship, to provide contractual services, consulting and for customer service. Accounting, termination and enforcement of legal claims arising from contracts (i.e. debt collection, legal proceedings, etc.) are also part of the performance of the contractual relationship.
- Customer service: we use personal information to provide you with customer service, respond to your questions and complaints and to monitor and improve our customer service.
- Communicating with you: we may use your personal information for getting in contact with you, including by email, phone, as well as through messenger services, texts, chats, social media, and by letter or other means, to respond to inquiries, the exercise of your rights and to contact you in case of queries. This includes all purposes in relation to which we communicate with you, whether in the context of our contractual relationship, customer service or consulting, and for training and quality assurance purposes.
- Security, fraud detection and prevention: we may use personal information, in order to investigate, prevent, and detect fraud and other illegal acts to help maintain the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business. This helps us to ensure that you can safely use our Services.
- Improving and personalizing our website and Services: we may use personal information for analytical purposes to improve our products, services and operations, and for product development, such as retaining and evaluating information on your visits to our website and how you move around different sections of our website for analytics purposes to understand how individuals use our Services so that we can make it more intuitive.
- Marketing and relationship management: we may use your personal information for marketing purposes and relationship management, for example to send personalized advertising for products and services. This may happen in the form of newsletters and other regular contacts through other channels for which we have contact information from you, but also as part of marketing campaigns (for example events, invitations and surveys). You can object to such contacts at any time or refuse or withdraw consent to be contacted for marketing purposes by contacting us at customerservice@fareharbor.com or clicking the “Unsubscribe” link included in each marketing communication.
- Change in ownership or corporate organization: to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of FMIJ’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. As a result, some or all of your information may be transferred to an entity acquiring all or part of our assets or to another entity with which we have merged.
- Legal and compliance: we may be required to disclose your personal information to comply with legal obligations, such as financial reporting obligations, compliance screening obligations, to handle and resolve legal disputes or for regulatory investigations, risk management and compliance. In addition, we may need to share information where required by law or strictly necessary to respond to requests from competent authorities. This includes tax authorities, courts, other governmental, and public authorities.
To process your personal information as described above, we rely on the following legal bases:
As applicable for purpose A to D, FMIJ relies on the legal basis that the processing of personal information is necessary for entering into and the performance of a contract. If the required information is not provided, FMIJ cannot finalize and perform the contract, nor can FMIJ provide customer service.
In view of purposes E to J, FMIJ relies on its or a third party’s legitimate business interests, to provide and improve our products and services, communicate with you and send you communications, including marketing communications, and prevent fraud and other illegal acts. If you wish to object to the processing set out under E to G and no opt-out mechanism is available to you directly (for example, in your account settings), please contact us at customersupport@fishmonster.com. For purpose I, FMIJ also relies, where applicable, on compliance with legal obligations to which FMIJ is subject.
Finally, where needed under applicable law, FMIJ will obtain your consent prior to processing your personal information, including for SMS texting or as otherwise required by law. You may withdraw your consent at any time with effect for the future by contacting us at customersupport@fishmonster.com.
In some cases, other legal bases may apply, which we will communicate to you separately as necessary.
Does FMIJ provide personal information to third parties or service providers?
In certain circumstances, we may provide some of your personal information to third parties or service providers:
- Service providers: we use service providers who assist us in operating our website, conducting our business and perform Services on our behalf, such as web-hosting companies, marketing services, IT providers, analytics providers, customer support services or fraud detection and prevention services.
- Payment providers and other financial institutions: to process payments between you and FareHarbor or a consumer and you, relevant personal information is provided to payment providers and other financial institutions.
- Competent authorities: we may disclose information to competent authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud, or when we are otherwise legally obliged to do so. We may also need to disclose information to competent authorities to protect and defend our rights or properties, or the rights and properties of business partners.
Children’s Information
Our services are not intended to be booked by children under 18 years old without an adult chaperone. We’ll never collect their information unless it’s provided by (and with the consent of) a parent or guardian. If we become aware that we’ve processed the information of a child under 18 years old without the valid consent of a parent or guardian, we will delete it.
What are your rights
FishMonster & Island Jane operates in jurisdictions that impose varying obligations and that grant individuals differing levels of protection, particularly with respect to personal information. Depending on applicable law, you may have certain rights with respect to your personal information, including:
- The right to ask for a copy of the personal information we hold about you;
- The right to ask us to erase, block, correct or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information;
- The right to withdraw consent, where our processing is based on your consent.
If you want to exercise any of the rights described above, please complete and submit your request to us by either: - Calling us at 305-702-4438
- Emailing us at CustomerSupport@FishMonster.com
- Mailing us at:
FishMonster & Island Jane
PO Box 970
Key West, FL 33041
We endeavor to respond to your request electronically, or by mail at your option, within thirty (30) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
What retention periods does FareHarbor put in place?
We’ll keep your personal information for as long as is necessary for the purposes for which we collected it, to comply with our legal and regulatory obligations, to resolve disputes or claims) or storage is a technical requirement, for example in case of backups.
Below, we describe the categories of personal information we have collect within the last twelve (12) months:
- Identifiers: Name, alias, address, unique personal identifier, online identifier, IP address, email address, account name or other similar (unique) identifiers
- Personal Information: Name, signature, physical characteristics or description, address, telephone number, driver’s license or state identification card number, credit card number, debit card number, or any other financial information, medical information. Some personal information included in this category may overlap with other categories
- Protected classification characteristics: Your age
- Commercial information: History about the product and services purchased by you.
- Internet activity: Browsing history, search history or information about your interactions with our websites and applications
- Visual Information: Photographs or pictures of you taken with your permission during your excursion with us
- Inferences drawn from other personal information: Profile reflecting your preferences and behavior.
Please note that because the categories of personal information collected and shared largely depends on how you have interacted with us, not all of the items listed in the tables above will be relevant to you.
Changes to our Privacy Statement
We may modify or amend this Privacy Statement from time to time. Your continued use of our sites or services following the posting of changes will mean you acknowledge that you have been made aware of the new Privacy Statement as modified. If we decide to change our Privacy Statement, we will post those changes on this page and they will be effective immediately.
Contacting Us
If you have any questions or complaints regarding this Privacy Statement, or about our processing of your personal information, please contact us using the information below and we’ll get back to you as soon as possible.
FishMonster & Island Jane
PO Box 970
700 Front St.
Key West, FL 33040
305-702-4438
Or email us at: CustomerSupport@FishMonster.com